Shipping
Do you ship worldwide?
We do ship to most countries, however, regrettably at this time we are unable to ship to certain countries due to various reasons. These countries include:. - Albania- Argentina- Belarus- Brazil- Cape Verde- Chile- China- Gibraltar- Iran- Kazakhstan-
How long does delivery take?
Orders are typically dispatched within a working day, Monday-Friday (UTC/GMT+12). All orders are shipped via courier from either New Zealand, Europe, the UK or the United States. All orders are tracked and estimated delivery times are dependent on co
What are your free shipping thresholds?
Order over US$145 - Free Tracked Courier. Order below US$145 - $8.00 Tracked Courier. We have noticed that for some countries, orders tend to get held up at customs, leading to extended delays and/or lost items. Regrettably we are unable to provide f
Are there any import duties & taxes in my country?
We ship to lots of places around the world and every country has different import regulations and fees. It is a legal requirement that we (MitoQ) declare the full value of the goods on all international packages. Your order may be subject to import d
Where do you ship from?
MitoQ currently ships globally from the current locations:. NZ - Auckland, New ZealandUSA - Louisville, Kentucky, USAEU - Zoetermeer, NetherlandsUK - Newton Abbot, Devon, England. Our system will automatically send your order to the appropriate distr
Do you have different shipping methods available?
Orders shipping within your country are sent dependent on our External Shipping Providers in which we have 5 External Shipping Warehouses around the world (please see "Where do you ship from?" for more information). Unfortunately, while we are curren
Do you offer a faster delivery service?
No, we do not currently offer an expedited or faster delivery service. All orders are shipped using our standard delivery options.
Can I ship to a PO Box address?
Unfortunately, we have had many experiences where the address of a PO Box has been rejected for many reasons therefore, we recommend placing a home/business address to ensure your order is delivered directly to you. If you supply a PO Box only, we wi
Important information for Canada
As we are not FDA approved or registered in Canada, unfortunately, this means that we run into numerous issues, including shipping large shipments crossing the border and delays in receiving orders. Canada regulations assess all-natural health produc